Autoresponder Service
Set up automatic responses to similar reviews for different scenarios and save up to 40% of your employees' time
Why is it important for a local business to process reviews?
82% of customers read local business reviews
Responses to reviews affect the loyalty
and trust rating of the company
You get consumer insights and analytics
necessary for business development

You increase your star rating
and conversion rates on platforms
You influence the ranking (position
of the company) in the local search results
What reviews need an automatic response?
According to RocketData, over 40% of reviews can be processed using auto-replies. These are reviews without text, only with a rate or with little text.

Examples of reviews that can be processed automatically:
Scenarios and opportunities of the RocketData autoresponder service
Customize auto replies according to the scenarios you choose:
  • selection by rating (including "no rating")
  • selection by time of receipt (days of the week, specific date or range)
  • selection by the content of the review ("without text" or "with text"

Get the full benefit of working with reviews with the of:
  • choosing the response templates
  • choosing the order of answers,
    if several are given (random or sequential)
  • select a source of reviews (catalog)
  • choice of location

Auto-replies to reviews with a neural network — a system for generating a response text for any review using machine learning
When processing a review, the user can click a button to automatically generate a text with a response
to this review (with the possibility to edit)
  • The response is generated by a neural network that is trained on past responses to similar company reviews, as well as responses to reviews from companies in a similar field

  • The auto-suggestion system automatically selects the most suitable template for responding to a review, which was previously created by the user

  • You just have to check the text of the response and send it
    RocketData auto-replies to reviews allow you to:
    Save employees
    Save your time processing reviews with specific scenarios while adhering
    to corporate standards
    Reply to reviews
    Autoresponder work "seven days a week", even on holidays or when employees are on vacation. Response speed within 15 minutes
    Increase the level of trust to the company
    Listings with replies to reviews generate more trust among users, which stimulates additional views
    Increase rating
    and conversion
    Increase your star rating,
    the growth of which affects
    the possibility of getting into the top local search results
    and increases the conversion
    to points of sale
    Feedback from our clients
    More than 500 companies
    in 20 countries trust us
    Aleksandar Milurovic
    Senior Digital Marketing Expert at Erste Bank Serbia
    «On behalf of the marketing department of Erste Bank Serbia, I would like to express my gratitude to the RocketData team for the prompt and timely resolution of issues related to online listings synchronization and assistance in various issues of managing the company reputation. RocketData team has demonstrated professionalism, attention to detail, and responsibility in solving tasks.

    When a company has nearly 100 branches, maintaining the relevance of working hours, service updates and accurate locations on the maps takes a lot of time. Our goal was to optimize our online presence to provide our customers with correct information about branches.

    Thanks to the support of RocketData, we managed to update information about our branches and added missing listings across most popular online sources».
    Ekaterina Shelpyakova
    Digital marketing manager at DECATHLON Russia
    «Decathlon worldwide pays great attention to the relevance of information about themselves in popular online services and work with reviews. We could not find a suitable solution for a long time until we found out RocketData. Within a month we have updated and added all the local listings as well as reached 90% of data synchronization».
    Natalia Chernousik
    Head of Marketing, Lukoil Belarus
    «Together with RocketData, we discovered that our gas stations are not available in most popular maps and navigators. This is where potential clients are most often looking for us. RocketData added our gas stations to the maximum number of location-based services with up-to-date information and put things in order at those services where our listings have already been created».
    Julia Matrosova
    Marketing Director at Papa John's
    «RocketData's personal account is always open in my browser. The interface of the platform is convenient and allows us to see new reviews about the company in a few minutes, which means to answer quickly! Our customers appreciate it. I recommend RocketData to those who choose effective and simple solutions.»
    Svyatoslav Savkin
    Deputy Director, LLC "Capital MI"
    «RocketData has become a convenient tool for working with locations for us. We see how the number of calls and built routes from maps has increased since the platform was connected. Also, now we are confident in the relevance of the information of each of our sales offices. Now, it is easy to add a new one or "close" one of our points in location-based services».
    MugleRest team, restaurant franchising
    «If you still don't manage the online reputation of your business, then it's time to start. We have already connected more than 20 projects in the restaurant sector, top management is satisfied, you can always keep your finger on the pulse of your business reputation, the traffic is growing thanks to the work with location-based services. The platform is very convenient. We are glad that we found it».
    «Previously, we worked with store listings manually. It took a lot of time and effort, so we decided to connect RocketData. At the moment, we have 92% synchronization with all sites. This means that customers find the correct addresses and phone numbers of our stores in location-based services».
    Alexey Romanchuk
    Press Secretary, Dabrabyt Bank
    « One of the goals when connecting RocketData is to work better with reviews on the Internet. Previously, it was difficult for us to track reviews for each office, we missed many reviews, which naturally influenced the bank's image.

    With RocketData, we have solved this problem and monitor new customer reviews on a daily basis. We now have the opportunity to analyze reviews, draw conclusions and, on their basis, identify weaknesses in the work of some points, improve them locally — and further comprehensively improve the service of our bank.

    We also want to note the Customer Care Service — the specialists always respond quickly and fulfill all our requests».

    Alexey Panov
    Digital Marketing Director, Filippov – Daily Bread
    «After connecting RocketData, our employees began to spend less time keeping all locations up to date. Instead, we began to pay more attention to strategically important tasks. We are pleased that all the listings of our restaurants have now been updated and all the photos are correct. According to our observations, the guests began to search and find us faster».
    «Zalant», group of jewelry companies
    «Almost every month we open new stores, so the addresses and working hours change. Therefore, the main task when connecting RocketData was the quick adding of up-to-date information. We also wanted to work with customer reviews and found it convenient to collect all the reviews in a single dashboard».
    Vyacheslav Nosenko
    Internet Marketing Manager, Tanuki Restaurant Chain
    «We have been using RockeData services for over a year now: we track reviews about our chain and work with them in one window. The service is convenient, especially when there are many branches and there is no way to constantly monitor all the sites — to respond to reviews, change the work schedule or phone number».
    Yuri Mashkov
    Project manager, «Techno Hedgehog»
    «We have always kept our point of sale information up to date, but were focused only on Google as the main source of search traffic. With RocketData, we found out that 68% of the relevant sites did not have information about our company. When connected, RocketData massively added the missing listings of our stores. Today they are 145% more visible than before the platform was activated».
    Get RocketData
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    As part of the demo, you:
    Get acquainted with the demo version of RocketData and you can
    test the platform's opportunities for your business.
    Find out where users write reviews about your company and what
    is its average rating on the Internet.
    Get a report on the current level of your company's online presence
    to assess how today it is represented in digital services.
    Join 500+ progressive companies that
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