"The main advantage of RocketData is that the platform saves time for our team both when dealing with reviews and with a local presence. The adding of a new service point is easy and fast, because we create it in a single interface, while the office is displayed in all mapping systems.
Also, it is convenient to update the working hours of our offices in all maps through a single interface.
It is possible to set a temporary mode of operation (for example, on holidays) and temporary closure
of the office. You can fix these parameters once, and then not return to them to change them back.
From the point of view of processing reviews, it is convenient that you do not need to go to each catalog or each location separately and look for reviews yourself. It is enough to enable automatic notifications in RocketData, which will notify you of each new comment. To optimize the work, we
use templates for answers to the most popular customer reviews and questions. In the case when there is no text in the review, but only a rating, we have set up auto-replies. All these features provide convenience for the operator and speed of response.
We also use RocketData to analyze reviews — we regularly provide reports on complaints, ratings and reviews to interested departments, track the time our employees work on reviews, and personally resolve each dispute with the client."