"The PUMA brand has a philosophy called Be Nice. These are the customer service standards by which all branded stores in any city in the world operate. The key focus of the program is to exceed expectations. So that the client, even if he did not make a purchase, left the store with a pleasant impression.
When connecting RocketData, we, first of all, wanted to get a tool with which we can maintain these standards: monitor customer reviews and questions on a daily basis, quickly respond to them, and also analyze points of sale in terms of service quality."