Service of generation review and NPS measurement
Automate customer feedback and post positive
reviews on location-based services to boost
your ranking
RocketData service for generating reviews
and measuring NPS allows:
Get more positive reviews
Due to what the rating of the company is formed. The higher the rating, the higher the company ranks for local queries
Increase the level
of trust to your company
Listings with reviews drive
user loyalty
Get more views
and target actions
More reviews — more listings views and, as a result, target user actions
Influence the conversion to points of sale
Conversion rates, according
to research, depend on the number of reviews and star rating

4 main features of the RocketData
reviews generation service

1
The possibility to automatically send cascading mailings to customers via social networks, messengers and SMS with a request to leave feedback on goods
or services of a specific location.
2
The possibility to generate QR codes and links for placement in your shops and advertising products with a request to leave feedback on goods and services of
a specific location.
3
The possibility to automatically divide reviews into positive and negative. Positive reviews are published on geoservices, and negative ones go to the RocketData personal account without publishing on maps.
4
The possibility to measure NPS of your customers.
How the algorithm for distinguishing between positive and negative reviews works
If the user rates the company with a low score (for example, from 1
to 5, or from 1 to 7, you can customize the options yourself), the system gives him a field for entering text. After submission, the comment gets into the personal account of the company as a review from the source
"Mailing" and is not published on the maps.
If a user rates a company or services with a high score (for example, from 8 to 10), the system invites him to post a review in one of the sources supported by RocketData, with a link to the location you selected earlier.
The Net Promoter Score is a "customer loyalty index" that is, a metric specifically designed to measure a customer's level of loyalty to a product, brand or company, and their willingness to recommend your product or service.

The essence of the index is that the client is offered a questionnaire with the only question: is he ready to recommend a company/product/service to his friends or colleagues?
Create cascading mailings to reduce the balance consumption for each separate mailing. With the help of cascading mailings, messages are sent one by one: to social networks, instant messengers and via SMS. If the recipient hasn' t read the message in one channel, then it will automatically be sent to the other.
Generating reviews with mailings

The process of creating a cascading
mailing list

1. You upload customer contacts (phone numbers, emails) linked to locations in your personal account

2. Choose the locations to which you want to attract reviews, as well as a ready-made message template

3. Paste a question template for the client, as well
as responses to positive and negative assessment

4. Select the type of cascading mailing (for example, VK - Viber - SMS) and launch it.
Why cascading mailings are more effective
The message contains a link, upon clicking
on which the client makes an NPS assessment
of your company and can leave a review

for a specific location.

Messages are sent one by one: to social networks, instant messengers and SMS. If the recipient has not read the message in one channel, then the message will automatically be sent to the other.
If the client receives a message on the social network, it will cost 5 times cheaper than
a message in Viber and 10 times cheaper than
an SMS.
Detailed statistics on sent emails is available
in RocketData personal account (delivered/not delivered/viewed/left reviews).

QR Code and Link Generation Process
You can place a QR code on your cashier's receipts, flyers and other promotional items in retail outlets. The link can be placed on the website, in your
post-purchase emails, etc.
The process of creating a QR code
and a link:
1. Choose the locations to which you want to attract reviews

2. Paste a question template for the client, reactions
to positive and negative assessments

3. Choose location-based services where you want to post positive reviews

4. Generate a QR code and a link to leave a review
Measuring NPS with RocketData Reviews Generation Service
In addition to generating reviews on maps, the RocketData service measures the NPS
of your customers and allows you to analyze its change over time, as well as identify the customers most loyal to your company.

Feedback from our clients
More than 500 companies
in 20 countries trust us
Get RocketData
live demo
As part of the demo, you:
Get acquainted with the demo version of RocketData and you can
test the platform's opportunities for your business.
Find out where users write reviews about your company and what
is its average rating on the Internet.
Get a report on the current level of your company's online presence
to assess how today it is represented in digital services.
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